Privacy Policy

Overview

Hew Health, LLC ("Hew Health," "we," "us," or "our") respects your privacy. This Privacy Policy describes how we collect, use, share, and protect information when you visit hewhealth.com, contact us through the website, or otherwise interact with our digital properties.

This policy covers information collected through the website. Information collected once you become a patient — including all Protected Health Information (PHI) — is governed by our Notice of Privacy Practices, which describes our obligations under the Health Insurance Portability and Accountability Act (HIPAA) and applicable state law.

Information We Collect

Information you give us directly

When you submit a consult request through our contact form, we collect:

• Your first and last name
• Your email address and phone number
• The discipline you're interested in (e.g., hormone optimization, peptide therapy)
• Your preferred service location
• Any message or context you choose to provide
• Timestamp of submission and your IP address

This information is transmitted to our customer relationship management (CRM) system, where a member of our care coordination team will respond to your inquiry. We do not ask for clinical or health information through the contact form, and we recommend you not include sensitive health details until after you have been onboarded as a patient under our HIPAA-compliant infrastructure.

Information collected automatically

Like most websites, we may automatically collect technical information when you visit, including:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages viewed, time on page, referring URL
• Date and time of visit

We use this information solely to operate, secure, and improve the website. We do not sell this information.

Cookies and similar technologies

Our website uses minimal cookies necessary for site functionality. We do not use cross-site advertising trackers, behavioral profiling, or third-party retargeting pixels on this site. We do not use Facebook Pixel, Google Ads conversion pixels, or comparable tools on this site.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry and schedule a consultation
• Communicate with you about your request and our services
• Operate, maintain, secure, and improve the website
• Comply with legal obligations and respond to lawful requests

How We Share Your Information

We share information only as necessary to operate our business and only with parties bound by appropriate confidentiality and security obligations:

• Service providers. Our CRM platform, communications platforms (telephone, SMS, and email providers), web hosting provider, and similar vendors that help us operate the website and respond to inquiries. Where these vendors may access information protected under HIPAA, they are bound by a Business Associate Agreement (BAA) consistent with HIPAA requirements.
• Legal compliance. When required by law, subpoena, court order, or to protect the rights, property, or safety of Hew Health, our patients, or others.
• Business transitions. In connection with a merger, acquisition, financing, or sale of assets, information may be transferred subject to comparable privacy protections.

We do not sell or rent personal information to third parties for their independent marketing purposes.

Data Security

We use commercially reasonable administrative, physical, and technical safeguards to protect the information we collect. Our website is served over HTTPS. Patient-facing systems (electronic medical records, secure messaging, telemedicine) are hosted within HIPAA-compliant infrastructure with Business Associate Agreements in place.

No method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we work continuously to strengthen our protections.

Your Choices and Rights

• Access, correction, deletion. You may contact us at the address below to request access to, correction of, or deletion of information you have submitted through the website. Note that patient health information is governed separately by our Notice of Privacy Practices and applicable law.
• Marketing communications. If you have opted in to marketing emails or SMS, you may opt out at any time using the unsubscribe link in any email or by replying STOP to any SMS.
• State-specific rights. Residents of certain states may have additional rights under state privacy laws (such as the California Consumer Privacy Act). To exercise such rights, contact us at the address below.

Children

Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it.

Third-Party Links

The website may contain links to third-party websites and services (for example, our Google Business Profile or social media pages). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated prominently on the website.

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